Shipping policy

 

Shipping Policy  

Thank you for visiting and shopping at ​Magpie & Butterfly

Domestic Shipping Policy

Shipment processing time

All "ready to post" items are usually processed within 3 business days.  "Made to Order" and  Commissions will be sent in the time quoted during the commission conversation or stated on the item description.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

If you require something urgently then please contact me to see what my current lead times are.

Shipping rates & delivery estimates

Shipping only available within the United Kingdom

Delivery delays can occasionally occur due to situations beyond my control (Pandemics/Cyber Attacks)

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, a proof of posting will be obtained.

Customs, Duties and Taxes  

Magpie & Butterfly​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Magpie & Butterfly is not liable for any products damaged or lost during shipping. I can provide you with a proof of posting so a claim can be processed with the postal service.

Please save all packaging materials and damaged goods before filing a claim.

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.